Frequently Asked Questions
Your guide to shopping at LA Scale Model
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a process.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our scale measurements for the perfect fit.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
LA Scale Model is committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices in every collection.